How should you choose a small appliance repair service when looking for one in Calgary, AB? What should you look for in a small appliance repair shop, both as points for and against the firm?
One of the greatest frustrations many consumers face when trying to get service for a small appliance repair in Calgary, is when for the warranty to work they have to mail a vacuum cleaner or other item to the repair center in Calgary or an authorized repair shop. You want to find a small appliance repair firm that is a short drive from your home if you have to drive the item there or a service that can get someone to your home in short order when there is a problem. The travel time becomes a bigger issue if they have to return to the shop for parts or specialty tools.
Licensing and insurance are a minimum when you are deciding to hire someone for appliance repair, but it is not the end of your research. Do an internet search on the appliance repair service. The fact that an appliance repair business has been in business at the same location for several years does not mean they are qualified or high quality, but the lack of information on the business should be a red flag. Read the reviews online; you should look at the mid-grade reviews and negative reviews, not the number of five star reviews. It is the percentage of unhappy customers and the type of problems they complain about that you need to know about.
You want to check out the reputation of the repair service before using them. Are they able to fix the problem in a single visit most of the time? Do they come out to make a diagnosis, return with the part and often have to come back a third time with the correct part? A reputation for competence should be the first step, while verifying their quality of work is a second step. For example, someone who recharges your refrigerant five times hasn’t performed as good a job as someone who finds that leaking valve in the compressor or condenser and replaces it the first time. Another thing to look for are complaints that the workmen take a long time to complete what should be quick jobs, which inflate your bill, or they take the appliance and leave you waiting for a long time before returning it.
Prices and Service Levels
There are some prices the repair shop cannot control; new control boards for almost any appliance are a quarter to a third of the price of a new appliance. A good small appliance repair service will do the thorough research and find the wiring connects that are shorting out and confusing the control board instead of simply saying you have to replace the wiring and control board. The best repair services will fix the drainage hose path that causes it to clog so often instead of arriving periodically to unclog the drains and clear the drain gap. The attention to detail means you’ll pay for one or at most two service visits to fix the root cause instead of multiple albeit cheaper visits.
The ideal appliance repair service will repair the appliance with the cheapest available option that still works well for you. Scam artists will use second hand parts without telling you they are secondhand while charging you a “discount” on the new parts. The best appliance repair services will offer complimentary services for little or no additional charge, such as someone who cleans the vents after completing a dryer repair or doesn’t charge much more for recharging the refrigerant after fixing the refrigerator compressor.
Be careful about working with repair services tied to appliance sellers, since the repair people may have an incentive to inflate repair estimates to get the commission when you buy the replacement appliance from their employer.
This Information was brought to you by
Quality Appliance Repair
Box 34, site 4 RR7